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Exchanges and Returns

Upon receiving the order, Clients have a 30-day period to return their item(s) – in the event they find defects or other irregularities in relation to the products ordered, or just if they change their mind, with no need to provide a reason.

If a Client decides to return the purchased products, they must send them to the following address:

Attn. STIVALI ONLINE
Vieira & Frank, Lda
Rua S. José n.º 35 – elevador P7 ou 35E
1150-321 Lisbon

STIVALI | Vieira & Frank Lda. has the right not to accept the returned items if they are not in their original condition or packaging or have been used.
After receiving the item at our facilities, we will handle it within an average period of 2 working days. If the return is accepted, the sum will be reimbursed to you using the same payment method.

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